Tier 1 Shift Lead

Sofia, Bulgaria Full-time Support


YOUR NEXT EXPERIENCE helps the cybersecurity innovations

Your next experience is as a Tier 1 Shift Lead. You will join a company at the forefront of cybersecurity, leading the growth of Go-to-Market Security - one of the fastest-growing categories in tech today. The main company's goal is to secure the business from invalid traffic. As a part of the company, you will support your team to drive results and deliver best-in-class service in a fast-paced environment.

You are ready to save the real human interaction within the IT world, right?

YOUR NEXT EXPERIENCE will have a huge impact!

As a Tier 1 Shift Lead, you will lead, develop and motivate the team to achieve assigned goals, ensuring high customer satisfaction. The focus of your role will be providing suggestions for improvements in the current working process. You will also receive, analyze and resolve customer requests with timely and accurate information. Some of the most vital aspects of the role will include the help to company’s customers to enjoy the product. Your approach to problem-solving coupled with flexibility will stand you in good stead within this role.


  • 3+ years prior experience in a customer service environment;
  • Structured and solution-oriented way of working;
  • Great communication skills and the ability to connect and influence employees;
  • Enjoying working in a dynamic and developing environment;
  • Ability to work on a schedule that is performed in rotations;
  • Excellent level of both written and spoken English;


Any Team Lead experience will be considered as a huge advantage.

The Offer

YOUR NEXT EXPERIENCE will give you more!

As a Tier 1 Shift Lead, you will join a company that highly values good work organization and processes. Your initial training will be thorough enough to give you the confidence to perform your everyday tasks professionally and will challenge you to grow. You will also benefit from a substantial social package including training programs and certifications, company-sponsored events and team buildings, additional health insurance (after the trial period), and more. But most importantly, you will become a part of a diverse company where ideas are shared freely, and the conversations are never dull.

Sounds like something that's right up your alley, doesn’t it?


Send us your up-to-date CV in English via the "Apply Online" button below! If shortlisted, we will contact you with more details for further discussion of this job opportunity.

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